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How To News and Updates

SMS Forwarding is Here*

First, we must thank our current users for their patience while we implemented this feature. Its been live for a couple of weeks now and glad to report its working well.

Currently, it’s enabled for all new orders automatically, current users will need to send us an email or open a ticket requesting we enable it on their number (s).

* Here is a list of all the numbers where you can have SMS forwarding to email enabled.

How it Works

It’s simple, an SMS message comes in on your FlyNumber, we automatically forward the following to the email on file.

  • The FlyNumber the SMS was sent to
  • The phone number the SMS came from
  • The date and time the SMS was sent
  • The actual SMS message

You can change the email to send the SMS messages in My account > My FlyNumbers ( Click details on the FlyNumber )

You can also disable the SMS to email feature or set to a different email for all the numbers on your account in My account > My details.

This comes with every SMS enabled number for free.

Look out for more neat features soon….

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News and Updates

A much-needed update

Our blog has been on the back burner for quite some time. Over recent years, most of our public communications have come via the discussion forum.

Much like phone numbers, the blog has no replacement =)

Over the past couple of months, we’ve gone through some tough growing pains. Updates, new software, security enhancements, and more. Most of it’s internal, no real fluff for us to show at the moment but very needed. Now that most of the boring but necessary updates have been completed we look forward to sharing some great new features and services.

SMS!

We know many of you have been waiting for ages to see this, your patience is very much appreciated. We’ll have SMS forwarding to your email on file shortly. This will work by default and on all accounts for no additional charge. The SMS for that FlyNumber will just forward to the email on file, you can opt-out of any numbers you don’t want to receive SMS on. Keep in mind this will only function if your number is SMS enabled. ( all USA, Canada, Israeli mobile, Poland mobile, Denmark Mobile, etc ) More on this soon.

HTML 5 ready Phone System

As many of you know, Adobe flash is almost dead. By the end of the year, Google Chrome will cease its support for the technology. We’ll have a much more robust HTML 5 ready version of the phone system soon. Many many more features that deserve a separate post.

and more…

Updated invoicing, increased channel capacity, full toll-free number availability, highly desirable “gold” number options, and device how-to guides are just some of the neat additions coming FlyNunbers’ way.

Categories
News and Updates

New Internal SIP addresses for Incoming/Outgoing calls and a great SIP client for iPhone and Android

Now anytime anyone calls your FlyNumber you can answer the calls for free with unlimited incoming minutes on your iPhone or Android, when you make an outgoing call you’ll pay our low per minute rate and have your FlyNumber show up as the Caller-ID. 

This has been the most anticipated feature coming out of our PBX/ Virtual Phone System; it will enable you to register a SIP device/client with our own internal SIP addresses.  No need to use a 3rd party VOIP provider, just choose a phone number and send the calls to our “PBX”.  You’ll have the ability to register multiple devices and use our legendary PBX Grid to configure your configuration.  It’s never been easier to make and receive phone calls with your FlyNumber.

The Caller-ID feature is also pretty neat.  You’ll have the standard feature where you can assign a FlyNumber to an outgoing caller ID for a SIP account. So for example: you call out on SIP account A your UK number shows up as the outgoing caller ID and when you make an outgoing call on SIP account B your Spain Phone number shows up as the caller ID.  Well ,what happens if you have multiple international FlyNumbers and call all over the place but want to deal with just 1 SIP account?… we got you covered.

This new never before seen feature will allow you to call anywhere in the world and have the correct Caller- ID show up depending on which country you dial . For example, you have a BrazilCanada and USA FlyNumber, when you call any USA phone number your USA FlyNumber will appear on the caller ID, the same goes for when you call a Brazilian phone number- your Brazil FlyNumber shows up as the Caller- ID.

How to Setup with a SIP client on your iPhone or Android phone

My new favorite SIP client is the Acrobits SIP client for iPhone and Android – $6.99 and worth every penny. If for no other reason, buy the app for its ability to receive phone calls while being completely off. The number one issue with many other SIP clients is battery life; you need to keep the app running in the background to receive phone calls.  Not here, if you’re not making outgoing calls at the moment  just shut down the app and you’ll still receive the phone calls via push notifications.

First you need to get the SIP account from your PBX/ Virtual Phone System on your FlyNumber Account.  Log on to your PBX Grid and drag a “Persons” module onto your grid, Enter a name> and then choose VOIP > Device.

It then displays your SIP credentials( as seen below) , keep in mind it’s not active until you save and finish creating the module.

Here is how that information looks on the Acrobit “Generic SIP Account” setup. Pretty simple.

Here ‘s a screen shot of my configuration in the FlyNumber PBX, I have the 347 Phone number attached to my SIP account, and if I don’t answer it goes into voicemail.

The only setting you may want to tinker with on the app are the codecs, especially if you experience issues. Try keeping G711 ulaw as the preferred code

Categories
News and Updates

Beta Virtual Phone System released with Voicemail, Call Menus, Hunt/ Ring Groups

Due to overwhelming demand we’ve decided to release our Virtual PBX to the public while it’s still in Beta. Keep in mind we haven’t increased any of our prices, so you can enjoy using the PBX for free and without any restrictions. If at any point the PBX needs to make an outgoing phone call to a regular phone number (Not Skype, VOIP, G-Talk , Asterisk etc.) you’ll need more than  $1 in your account for it to connect. The interface may seem daunting at first but after some time getting used to the “in’s and outs’” you’ll come to appreciate the different scenarios the interface has to offer.

It was built with flexibility in mind, if you’re looking to stay in touch with family and friends using different devices and accounts you’ll love this. It’s sort of a 3rd party extension to your favorite VOIP application or device. Some of the features include mix and match different forwarding options, add voicemail to email, blacklist phone numbers. Combine our voicemail system with device or VOIP software.

Another neat feature to come out of the PBX is the ability to make outgoing phone calls with it. Choose a local phone number and use it as an “access phone number” to make international calls. Works great if you’re traveling too- just buy a phone number in the country you’re visiting, choose a PIN for the number and now you can call anywhere in the world while you’re abroad using your FlyNumber Balance.

Here’s a technical how to guide o how you can use the interface.

You’ll need to run it on a PC or Mac with Adobe Flash. You’ll also need a microphone hooked up to your PC to record voicemail greetings, voice menu’s etc.

It’s very much still in Beta so please keep that in mind when learning to use it. We definitely plan on making it more “user friendly” so bear with us.

Categories
General News and Updates

FlyNumber.com-a concise review [RESPONSE]

If you came here looking for FlyNumber reviews you may want to check our Facebook wall.

This is in response to a review a user wrote on his malware infested blog.

I’d rather not link to the site because there is actual malware and malicious code on the site. If you try to get to one of his links through google it actually redirects you to some spammy prescription website

I will however admit this user did slip the cracks. We were going thorough some major growing pains last year. Some tickets and support emails got caught up on our poorly written fraud filter we had installed. The bugs are gone and we are now 100%..

The user would have received his number right away but because he ordered a Costa Rica virtual number ( out of stock now ) we required some ID. This is due to local regulations with the carrier in Costa Rica and not FlyNumber

We have since refunded this user and offered a free virtual number for the hassle. He seems to refuse to respond and update his negative post.

We still hope we can come to an understanding with Mr Smits, but until then this post will stay up as a warning.

If any potential FlyNumber customers are worried or reluctant because of his post please feel free to email us at [email protected] before any payments so we can get rid of any reservations you may have.

Categories
News and Updates

What the future holds

Since the site upgrade I haven’t really had a chance to write anything- super busy around here. It would seem our techs got all the bugs out. All links should work and orders renewing on their own should be ok as well. The site is run using a cache so if you haven’t cleared your cache in the last week and still have issues logging in I would try clearing your cache.

Now that I got that out of the way let me tell you what we plan on doing. Our core is “virtual numbers” , I’ve never liked how that sounds. It reminds me of a URL someone would register in 1998.

The truth is they work well, consumers just don’t know. That’s what FlyNumber intends to do. I hate to be vague but some pretty neat features are in the works. I’d like to see our platform across multiple networks, not just Skype and Gtalk.

Right now we just want it working well, before we get to the bells and whistles I want everyone to enjoy quality service, after all this is a phone call.

Categories
News and Updates

New site Up

We thank everyone for their patience. The new site is up and running