Account Creation

This page describes accounts on the old FlyNumber dashboard. New accounts and new FlyNumbers are set up on the new panel at panel.flynumber.com — see the current Account Creation guide.

Moving to the new panel

Have an account on the old dashboard? You can move your existing FlyNumbers to the new panel and keep the same numbers. This isn't a port: no other carrier is involved, and we do the move for you.

1. Contact support through the chat bubble or at support@flynumber.com and ask to move to the new panel.
2. Sign up on the new panel when we ask, at panel.flynumber.com. Usually you'll use the same email as your old account.
3. Add a payment method or some funds under Billing in the new panel.
4. We move your numbers across. They keep working on the old system until the move is done, and we'll tell you when to point your phones, apps, or PBX at the new settings.

The move usually takes a business day or two.

What comes across with you:

Item	Details
Your FlyNumbers	The same numbers — nothing to re-order
Phone system	If you use the old phone system, it can come across too
Balance	Your balance can be moved across with you

Once your numbers are on the new panel, features like two-way SMS become available on numbers that support them. See Do you support SMS? for how SMS works there.

note

New FlyNumbers are ordered on the new panel, not on the old dashboard.

Registration Options

New accounts are created on the new panel: open panel.flynumber.com/login and click Create an account. The full walkthrough is in the current Account Creation guide.

If you already have an account on the old dashboard, contact support first so we can move your numbers to your new panel account.

Account Settings

On the old dashboard, you can:

1. Manage Payment Methods

   • Add credit cards
   • Set up PayPal integration
   • Configure auto-refill settings

2. Configure Notifications

   • Balance alerts
   • Service renewals
   • Account updates

3. Access Account Features

   • View call history
   • Download invoices
   • Manage active services

Payment Setup

Your account can handle payments through:

1. Prepaid Balance

   • Add funds in advance
   • Use for any service charges
   • Set up auto-refill options

2. Credit Cards

   • Save multiple cards
   • Set default payment method
   • Use for automatic payments

3. PayPal

   • Create subscription payments
   • Make one-time purchases
   • Link to your PayPal account

Adding a FlyNumber After Payment Setup

New FlyNumbers are ordered on the new panel from Add FlyNumber, not on the old dashboard. If your account is still on the old dashboard, move to the new panel first.

Billing Best Practices

• Keep a backup payment method
• Set up balance notifications
• Consider longer billing periods for better rates
• Review our billing guide for detailed information

Next Steps

After creating your account:

1. Add a FlyNumber

   • New numbers are ordered on the new panel from Add FlyNumber
   • On the old dashboard? Move to the new panel first

2. Configure Settings

   • Set up delivery methods
   • Add authorized IPs (for VoIP)
   • Configure time zones

3. Explore Features

   • Review call handling options
   • Set up advanced routing
   • Configure SMS settings (if applicable)

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Need help? Check our FAQ or contact support through your account dashboard.