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Overview

Three things drive billing in the FlyNumber panel: your prepaid balance (a USD wallet on your account), your saved payment methods (Stripe cards and PayPal, priority-ordered), and the three automations that decide what to charge and when. Every other page in this section is just configuration of those pieces.

Auto-Renew · Charge saved card on renewal · Auto-Refill​

The three automations are independent — different scopes, different triggers, different homes in the panel. They're the part of the system that surprises new users most.

Auto-RenewCharge saved card on renewalAuto-Refill
ScopePer FlyNumber (and per phone system)Account-wideAccount-wide
What it doesDecides whether a service renews at period endWhen a renewal fires, charges a saved payment method first — falls back to prepaid balance if every method failsTops up prepaid when balance dips below a threshold
Set whereFlyNumber detail page → Billing cardBilling Settings → Charge saved card on renewalBilling Settings → Auto-Refill
If it failsService expires at period end and enters graceFalls back to prepaid balance; 3 consecutive failures pause card charging account-wideWalks your saved methods in priority order; 3 failures disable Auto-Refill

In short: Auto-Renew is "should this thing renew?", Charge saved card on renewal is "should we charge a card on renewal, or just pull from prepaid?", and Auto-Refill is "should we top up the wallet?".

Per-number Auto-Renew lives on each FlyNumber's detail page, with a read-only On renewal row that points across to the account-wide setting in Billing Settings:

Billing card on a FlyNumber detail page showing Active status with Monthly billing and a Change link, Monthly Rate $2.95, Next Renewal Jun 11 2026, an Auto-Renew toggle (on) with helper 'Payment method will be charged when period ends', and an 'On renewal' row showing 'Charge saved card — Manage' as an underlined link

Where it lives in the panel​

PageRouteWhat's there
Add Funds/add-fundsManual top-up via card or PayPal — $1 to $500
Billing Settings/billing/settingsSaved methods (reorder/remove), the Charge saved card on renewal toggle, and Auto-Refill config
Transactions/billing/transactionsEvery charge, refill, refund, and prepaid debit in one feed
Rates/billing/ratesPer-minute, toll-free, and SMS rate lookup
SMS Charges/billing/sms-chargesPer-message log with totals
My FlyNumbers/my-flynumbersPer-number auto-renew toggle and billing-period picker
Notifications/settings/notificationsLow-balance threshold and payment-failure alerts

Billing Settings is the account-wide hub — three cards stacked top-to-bottom: saved payment methods, the Charge saved card on renewal toggle, and Auto-Refill:

Billing Settings page with three cards stacked: Saved Payment Methods (a Visa ending 4242 marked Primary, with Add a card and Add PayPal buttons), Charge saved card on renewal (toggle on, description 'For services with Auto-renew on, we'll charge your saved payment method first. If it fails, we'll use your prepaid balance.'), and Auto-Refill (toggle off, description 'Automatically add funds when your prepaid balance runs low')

Transactions is the unified history — every payment, refund, and prepaid debit across Stripe, PayPal, and your balance, in one chronological feed:

Transactions page showing a list of paid orders across United Kingdom Mobile, United Kingdom Local, United States Local, Phone System, and a Prepaid balance addition — each row with date, payment method, status, and amount

Payment providers​

Three options at every checkout: credit/debit card (via Stripe), PayPal, or your prepaid balance. Saved cards and the PayPal vault can be charged server-side without a redirect — 3-D Secure pops up only when your bank requires it.

FlyNumber doesn't create Stripe or PayPal subscription objects on your account — every renewal is its own one-time charge, triggered by Auto-Renew on the renewal date. To stop future charges on a number, turn its Auto-Renew off — the service stays active through the current paid period and then expires.

Billing periods​

Pick a period when ordering or restoring a number. Longer terms discount the monthly rate:

PeriodDiscount
Monthly—
Quarterly10% off
Semi-Annual15% off
Annual25% off

Change the period for any active number from its detail page — the new rate kicks in at the next renewal.

When a renewal can't go through​

Services don't disappear instantly. If a renewal fails (or auto-renew was off), the order enters a grace period:

  • A regular FlyNumber stays restorable for 31 days
  • The phone system stays restorable for 5 days

You restore by paying for the missed period(s) from your prepaid balance. After grace, the service is permanently released. See Grace and Restore for the full mechanics.

Where to next​

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