Calling Rates
Outbound calls — dialed through the phone system with your FlyNumber as the caller ID — and call-flow forwarding to regular phone numbers both draw from your prepaid balance. What a given call costs depends on which of three rate tiers it lands in. This page explains the tier logic; the rates page is the source of truth for the live per-country numbers.
The three tiers
| Tier | When it applies | Example |
|---|---|---|
| Local | The destination is in the same country as your FlyNumber | A German FlyNumber dialing a Hamburg mobile pays Germany's domestic rate |
| EU | An EU FlyNumber calling a destination elsewhere in the European Economic Area — one unified price list across the EEA | A Lisbon FlyNumber ringing a customer in Warsaw |
| Standard international | Every other combination | A US FlyNumber calling Tokyo |
The tier names map onto the Rate tier filter on the rates page: Same-country calls is the local tier, EU/EEA calls is the EU tier, and Most calls is standard international.
The practical takeaway: if there's a country you dial constantly, holding a FlyNumber from that country means your direct outbound calls there bill at its domestic rate instead of an international one — with the exceptions below.
Exceptions
- A few destinations are always standard. Some countries (Pakistan, for example) bill at the standard international tier no matter where your FlyNumber is from. If a destination only shows up under Most calls on the rates page, that's the rate that applies.
- Forwarded calls never get the local tier. When a call reaches your FlyNumber and a call flow forwards it out to a regular phone number, that outbound leg bills at the EU or standard tier only. The EU tier kicks in when the caller dialed in from the EEA and the forward destination is in the EEA — even if the FlyNumber itself sits outside Europe. Say an EEA caller reaches your Australian FlyNumber and the flow forwards to Madrid: the Spain leg bills at the EU rate. Any other combination forwards at standard international.
How billing works
Rates are quoted per minute but billed by the second on most routes — the Billing column on the rates page shows each route's initial/increment (1/1 means a 1-second initial charge, then 1-second increments). Some destinations add a one-time connect fee per call, listed in its own column. Everything is deducted from prepaid balance as calls happen, and each deduction appears in Transactions; per-call detail lives in Call Logs.
Toll-free FlyNumbers are the mirror image — they meter incoming minutes instead. That's a separate table at rates → toll-free, and Phone System Billing covers how it's charged.
Where to look up a rate
- flynumber.com/rates#voice — filter by country and tier, or search by network and prefix. No login needed.
- Panel → Billing → Rates — the same lookup from inside the control panel.
The tiered structure landed alongside a major price cut — many routes dropped to a fraction of their old cost. The original announcement is Call like a local, pay like a local.