Forwarding the calls versus setting the calls

“Forwarding the calls” somewhere vs. setting the calls to ring somewhere are 2 different things. It may be important for you to know the difference.

At our core, we’ll always offer you the ability to use the FlyNumber(s) in one of the following three ways.

1. Set the calls to a SIP URI. This can be your personal SIP server or software ( FreePBX, Asterisk etc. ) or another SIP/VoIP, provider.( sip2sip, CallCentric )

2.) Forward the calls to a regular phone number ( over PSTN for the techies). – In addition to the price of the number, there is a per min rate for this depending on where you’re sending the calls.

3.) Use our cloud phone system and manage calls, menus, IVR, call recording, SIP accounts, VM, Call recording, and more. Files can be sent to Google Drive, OneNote, Dropbox, etc.

When using SIP (1.) , the calls are set to go directly to the specified host, IP . Whether it’s a 3rd party VoIP provider or your personal Asterisk box, the calls get there near instantly.

It’s the nature of the phone numbers, a US virtual phone number from us is no different than a phone number issued by At&t 30 years ago in respect to what the digits stand for. Only in the way the “network” is operating. Instead of using the old PSTN network to connect calls carriers/operators are using the internet.

When given the choice, we love making and receiving calls over the internet ( VoIP ). However, forwarding the calls to a phone is sometimes needed. You can always use our phone system to take advantage of using VoIP and forwarding the calls to a regular phone number ( say as a backup). Sending the calls to a phone number isn’t as quick, the system needs to hop the call over to the old (PSTN) network. There can be latency and local factors affecting the forwarding of the call.

Then, there are differences within forwarding your FlyNumber to a regular phone number ( PSTN )

Forwarding calls from a Canadian FlyNumber to a US regular phone number ( for example a cell phone in NYC) is probably going to have an overall better experience than a Venezuela FlyNumber forwarding to a Malaysia or Russia phone number. There are multiple factors at play, for example, local telecom industry practices or the devices/software being used between the caller and the called.

Don’t let this discourage you from forwarding the FlyNumbers calls to a regular phone number. In the rare case you experience sub-par performance, let us know– many times, we can make some adjustments and improve the quality of the line.

To any of our current customers reading this, we appreciate your business here.

By Nader Jaber

Helping people communicate while trying to improve as a communicator myself.