Cloud-based Phone System
You pay for the phone number + a flat $14.95 per month for the phone system
- Up to 30 users or extensions (i.e. SIP Accounts)
- Visual user interface
- Configure call flows through a user-friendly, drag-and-drop web interface compatible with desktop computers, tablets, and mobile devices.
- Off-site management
- Administer the system via a web-based interface accessible from any location.
- Real-time activation
- Voice configurations are activated instantly as they are assembled, offering immediate access to the voice system.
- Integrated contact management
- Handle contacts and contact methods utilized by the phone system
- Built-in audio library
- Upload audio files, record messages, and manage playlists
- Accept calls on single or multiple phone numbers
- Add inbound calling phone numbers directly from the management interface.
Our virtual PBX is truly feature packed
- SIP trunk setup
- Add and configure inbound and outbound SIP trunks from the management interface.
- Call history
- Access detailed call logs, with optional date filters.
- Call data
- View in-depth call statistics and visualizations.
- Multilingual support
- Change the language of the entire interface
- Compatibility with third-party systems
- Designed to effortlessly connect with any SIP-standard compliant VoIP service provider, hardware, or software.
Screenshots of the virtual phone system
Configure call flow on a cloud canvas
- HTML 5 based so it works everywhere (including browser smartphone)
- Makes the task of setting up your call logic much easier
- Connect PBX modules using visual "cables" | Everything saves instantly
- Create multiple canvas tabs to keep businesses separate
Route by key press using a Menu/IVR
- "Hi, you've reached Acme bros., Please press 1 for sales, 2 for support..."
- Use multiple menus in your call flow
- A "keypress" can go anywhere and/or to multiple places
- SIP account(s), VM, multiple regular phone numbers and more
Configure multiple FlyNumbers
- Give each FlyNumber it's own call logic
- Or create 1 main call flow scenario and easily route all your FlyNumbers there
- Use the same or different routing based on the number
- You could send calls to voicemail after hours
- Route calls to a different person on weekends
Search the phone system
- Intuitively search through contacts and modules
- Easily find FlyNumbers on the grid (and their settings)
Voicemail to email or cloud
- Upload your own greeting
- Voicemails can be emailed, sent to Google Drive, DropBOX, One Drive or FTP
- Save audio files (i.e. VM greeting) in the media center to a use anywhere on the PBX grid
Overview of available modules
- In-house extensions
- Numbers that can be reached directly by system users.
- Call distribution groups
- Direct incoming external or internal calls to various endpoints within the group.
- Automated voice assistance
- Interactive Voice Response (IVR) lets callers hear pre-recorded messages and navigate to desired destinations using their keypads.
- Custom audio messages
- Play tailored audio content for callers.
- Group calls (ie. Conference)
- Enable multiple participants to join a conference call.
- Callers can leave voice messages, which are sent to a designated email, file server, or third-party cloud account.
Create any scenario for your call flow
- Call recording/archiving
- Record calls, including SIP Account and External Line contact methods (if relevant), and send the recordings to a chosen email, file server, or third-party cloud account.
- Inbound call filtering
- Block calls from specific phone numbers or area codes
- Call Queue/lineup
- Place incoming calls in a queue before connecting them to the appropriate recipients.
- Time-based routing
- Forward incoming calls to various destinations based on the day and time.
- Caller-based routing
- Direct incoming calls to different endpoints according to the caller's phone number.
- Convert incoming faxes to PDF format, with multiple delivery options.
- Alerts for events
- Notify users via email when specified events take place.
- Customizable function codes
- Access system features like call transfers and call pickup directly from the phone.
- Call redirection
- Direct incoming calls to any phone number or VoIP destination.
Most popular modules
- Call Menu:
- Enhance your business by directing callers to various destinations based on their keypress choices. For instance, "Welcome to Crimson Tide Investment Group. Press 1 for John, 2 for Sally, or 3 to leave a voicemail, and so on."
- SIP Accounts:
- Add multiple "contact methods" for each contact in the phone system, one of which can be a SIP Account. Generate new SIP credentials and utilize them on various devices, including smartphones, SIP apps, and Polycom/Grandstream desktop phones.
- Time-based Routing:
- Manage incoming calls according to the day and/or time. A local bakery might prefer voicemails on weekends, while a real estate agency could route leads to different agents at specific times.
- Gain control over incoming calls by blocking specific phone numbers or Caller IDs containing letters or appearing blank. This feature is particularly helpful for filtering spam calls from particular numbers. Use our CLI routing module to route calls based on the prefix.
- Identify Incoming FlyNumber Calls:
- This feature is valuable for users with multiple FlyNumbers. Distinguish between FlyNumbers during incoming calls on your SIP client by customizing the text displayed before or after the Caller ID. For example, if you have a NYC 917 and London, UK 020 FlyNumber, display the 917 as "Acme Inc - The Caller ID" and the London 020 as "Personal Call - The Caller ID" on your smartphone screen.
Advanced Call Menu / IVR
- In it’s most basic form, “Hi, You’ve reached Acme Incorporated Press 1 for sales, 2 for support“
- Upload Menu Greeting:
- To upload your IVR/Menu audio, use any of these formats: mp3, wav, flac, or ogg. You can also record directly in your browser or use files from the phone system's "Media Center." This is where you inform callers about the required key presses (e.g., Press 1 for Sally, 2 for John, 3 for Voicemail, etc.)
- Menu-option categories:
- Direct the call flow from a Call Menu/IVR module to one of three options.
- 1.) Extension or key press: Specify the number callers need to enter (e.g., "Dial 301 for Sally, press 9 for voicemail").
- 2.) Invalid keypress: Guide the call flow to a "playback" module informing the caller that their keypress was not recognized, then replay the menu.
- 3.) Timeout: Set this for up to two minutes in the "Call Menu" module settings. If the caller does not make a selection within the specified time, prompt them to "please make a selection" before looping them back to the menu.
- If a caller continuously makes invalid selections or times out, you can set the "Playback Counter" in the Call Menu module settings. For example, if you set it to "3," the message "You pressed an invalid key" will play three times before finally directing the caller to voicemail (or another module).
- Provide queued or on-hold callers with music or audio files to listen to
- Include contacts to receive calls directed to the "queue"
- Implement a round-robin approach: The system will forward calls to the next contact who hasn't received a call yet, ideal for sales, support teams, and other applications
- Activate the ring-all feature: Every contact in your queue will be called, with the first person to answer handling the call
- Utilize the random function: The system will call designated contacts randomly until someone picks up
- Set a queue timeout: Define a duration (ranging from 5 seconds to 15 minutes) for redirecting the call if none of your contacts answer. For instance, if a caller remains in the queue for 30 seconds without a response, you can direct them to voicemail, a menu, playback, or an alternative contact.