Call History
The Call History section lists your recent inbound and outbound calls, with a separate Lost tab for the ones that need a follow-up. Each entry shows the contact or number, direction, duration or outcome, whether the call came through a call flow or as a direct call, and the time.
This page covers Call History inside the phone system app. For per-FlyNumber call records across your whole account (with date-range presets, status filters, CSV export, and 120-day retention), see Call Logs in the panel.
The list syncs on its own; tap the sync icon at the top right of the Call history screen when you want the latest calls immediately.
Call Details​
When you select a call from your history, you can view detailed information about the interaction:
The details include:
- From and To — the contact or number on each side, with a phone icon to call them straight back
- Status (Answered, Lost call, or Resolved)
- Call log — whether this record has synced with the phone system
- Call start time
- Waiting time (how long before the call connected)
- In call duration
- End reason
- For resolved lost calls: who resolved it and when
For a number that isn't in your contacts, tap the â‹® menu next to it for Call, Copy number or Create contact.
Call Recordings and Other Attachments​
If call recording is enabled and you have a "cloud storage integration" configured, you can access the recording from the Attachments tab:
The Attachments tab can hold more than the recording:
| Attachment | What you can do |
|---|---|
| Recording | Play the full call audio; use the speed control (1x) to listen faster or slower |
| Voicemail | Play a message left after a missed call, with the same playback controls |
| Fax | Tap Open PDF to view a fax received by a Fax module |
| Tags | Tap the Tags icon, pick one or more labels, then Apply. Tags are created by the admin in Settings → Call tags |
Attachments only appear for users who have been added to the call flow that handled the call — see the Users setting under Creating Call Flows.
FlyNumber does not store call recordings on our servers. To access recordings in your call history, you must configure an external cloud storage provider.
To set up cloud storage for your recordings:
- Go to Settings in the main menu
- Select the "Cloud Storage Integrations" tab
- Choose from supported providers:
- AWS
- Azure
- S3-compatible storage such as MinIO
Click "Connect" next to your preferred provider and follow the configuration steps. Once configured, your call recordings will appear in the Attachments tab of your call history.
Related Calls​
When more than one call involves the same user or number — a failed attempt followed by a callback, say — the call's details gain a Related calls tab listing each one with the contact's name, the outcome (for example Failed), whether it was a Direct Call or went through a call flow, and the time.
Filtering Call History​
Tap the filter icon at the top of the Call history screen, choose your criteria and tap Apply (or Reset all to clear them):
| Filter | Options |
|---|---|
| Date | All, Today, Yesterday, Last week (7 days), Last month (30 days) |
| Direction | All, Inbound, Outbound |
| Status | All, Lost, Answered, Resolved |
| Type | All, Call flow (routed by a call flow), Direct call (straight to a contact method) |
| Attachments | Voicemail, Recording, Fax — a call matches if it has at least one of the selected attachments |
| Tags | One or more tags assigned to the call |
Lost Calls Management​
The Lost tab collects missed and failed calls so nothing slips through. Entries are marked in red as Failed, and the badge on the tab counts how many are still unresolved. This includes:
- Missed incoming calls
- Calls that didn't connect
Managing Lost Calls​
There are two ways to handle a lost call:
-
Return the Call: Select the call and tap the phone icon to call back.
-
Mark as Resolved: Tap the checkmark button on the entry itself, or open the call's details and tap the checkmark in the top-right corner, then Confirm.
The resolve feature helps you:
- Track customer callbacks
- Mark calls that were handled through other channels (email, messaging)
- Manage team follow-ups
- Keep your failed calls list organized
Common Use Cases ​
The call history and resolve features are valuable in various scenarios:
Sales Teams​
- Track potential leads that called when you were unavailable
- Mark leads as resolved after successful callbacks
- Monitor outreach effectiveness
- Document call outcomes
Customer Service​
- Ensure no customer inquiry goes unanswered
- Track response times to missed calls
- Coordinate team follow-ups
- Monitor service levels
Support Teams​
- Manage technical support callbacks
- Track issue resolution
- Document support interactions
- Maintain service quality metrics
Business Analytics​
- Monitor call patterns
- Track response rates
- Analyze peak call times
- Identify areas for improvement
Use the filters to narrow the list — for example Status: Lost plus Date: Last week when catching up after a few days away.
Once you mark a call as resolved, this action cannot be undone, and it applies to all related calls from the same number. Make sure you've properly followed up before confirming.