Modules Overview
Modules are the essential components that power your phone system. Think of them as building blocks that you can connect together to create your perfect call flow. Each module handles a specific task - from receiving calls to playing messages or routing callers to the right department.
Phone Number
The Phone Number module is your gateway for incoming calls. It's typically the starting point of your call flow, connecting your phone numbers to your system.
Internal Number
The Internal Number module enables extension-based dialing within your phone system. Think of it as creating shortcuts that let users call each other or reach specific features using simple extension numbers.
Ring Groups
The Ring Group module helps you distribute incoming calls across multiple team members or devices. Think of it as a virtual receptionist that can ring multiple phones either simultaneously or in a specific sequence.
Voice Menu (IVR)
An Interactive Voice Response (IVR) system acts as your virtual receptionist, automatically greeting callers and guiding them to the right department or person. Think of common scenarios like:
Audio Playback
The Audio Playback module lets you play pre-recorded messages or music to your callers. This is perfect for:
Conference
The Conference module enables multiple callers to join the same call, creating virtual meeting rooms for team discussions, client meetings, or training sessions.
Voicemail
Whether you're running a business or managing your personal FlyNumber, the Voicemail module ensures you never miss important messages. It acts as your digital answering service, perfect for:
Fax
The Fax module converts incoming faxes to PDF format and delivers them to your preferred destination. Supporting both G.711 pass-through and T.38 fax protocols, it brings traditional fax capabilities to your virtual phone system.
Call Recorder
The Call Recorder module allows you to record phone calls and automatically deliver the recordings to your preferred destination. You can set up automatic recording for specific call flows or enable on-demand recording when needed.
Caller Router
The Caller Router module directs calls to different destinations based on the caller's phone number (CLI - Calling Line Identity). This powerful routing tool lets you create rules based on complete phone numbers or just their prefixes.
Blocklist
The Blocklist module helps you manage unwanted calls by automatically terminating calls from specific phone numbers or suspicious caller IDs.
Queue
The Queue module manages incoming calls by placing them in a waiting line until a team member is available. Perfect for call centers and busy departments, it ensures callers are handled efficiently while providing a professional waiting experience.
Time Router
The Time Router module directs calls to different destinations based on the time and day of the week. Perfect for managing business hours, holidays, and special schedules.
Notification
The Notification module sends email alerts when specific events occur in your call flow, helping you stay informed about important call activities.
Forwarding (between call flows)
The Forwarding module enables calls to be transferred between different Call Flows. This is particularly useful for organizations with multiple departments or complex routing needs.