Voicemail

Whether you're running a business or managing your personal virtual phone number, the Voicemail module ensures you never miss important messages. It acts as your digital answering service, perfect for:

• Business teams handling customer calls
• Individual users with a virtual phone number
• Entrepreneurs managing their own line
• Remote workers using a dedicated work number

Module Setup

When you drag the voicemail module into your call flow (typically after a Ring Group or Voice Menu), you'll need to configure:

1. Name: Give your voicemail a descriptive name (e.g., "Sales VM" or "After Hours")

2. Delivery Method: Choose where to send voicemail recordings:

   • Email (single or multiple recipients)
   • Dropbox
   • FTP
   • SFTP
   • Google Drive
   • OneDrive
   note

   Configure delivery methods in the Delivery Methods menu before setting up voicemail.

3. Greeting Message: Select or upload an audio file that callers will hear

   • Choose from your Audio Files
   • Supported formats: .mp3, .wav, .flac, .ogg
   • Record directly in the system
   • Create custom greetings for different scenarios

4. Maximum Duration: Set how long callers can record (1-60 minutes)

   • Call ends automatically when time limit is reached
   • Caller can hang up before the limit
   • Default is typically 30 minutes

Cloud Storage Integration

If you've enabled cloud storage in Settings > Cloud Storage Integrations, you'll see "Cloud storage" and which integration is being used in the module configuration. This indicates that voicemails will be stored in your configured cloud storage (Internal, AWS, Azure, or MinIO), enabling you to:

• Listen to voicemails directly in Call Analytics
• Access recordings through the phone system app
• Maintain a centralized storage location (internal phone system storage can't be accessed externally)

note

Only one cloud storage option can be enabled at a time. This is separate from delivery methods - while delivery methods send recordings to various destinations, cloud storage keeps a copy accessible through the system.

Contact Method Voicemail

In addition to using the module in call flows, voicemail can be configured whenever you set up a contact method (App configuration, SIP account, or PSTN route/regular phone number forwarding).

Setting Up Contact Method Voicemail

1. Go to Contact Methods in the main menu
2. Select the appropriate tab (App Configurations, SIP Accounts, or PSTN Routes)
3. Create new or edit existing contact method
4. In the "When unavailable" setting, choose "Route to Voicemail"
5. Select your voicemail greeting from the audio dropdown

tip

This setup works for all contact method types:

• Phone system app
• SIP accounts
• Regular phone number forwarding (PSTN routes)

Multiple Email Recipients

To send voicemail recordings to multiple email addresses:

1. First, add the email addresses:

   • Go to Contact Methods in the main menu
   • Select the Emails section
   • Add each recipient's email address

2. Then create a delivery method:

   • Go to Delivery Methods in the main menu
   • Create a new method
   • Select the email addresses you added
   • Use this delivery method in your voicemail configuration

This is perfect for:

• Sending to entire departments
• Notifying both managers and team members
• Creating backup contacts for important messages
• Distributing messages to different office locations
• Sending to both your personal and work email

Practical Example

This example shows a common voicemail setup:

1. Call comes in through a phone number
2. Rings a team member through a Ring Group
3. If unanswered, forwards to voicemail
4. Message is automatically delivered via configured method(s)

Common Uses

• Personal virtual number voicemail
• After-hours message collection
• Backup for busy Ring Groups
• Department-specific message boxes
• Overflow handling during peak times
• Alternative contact method for IVR menus

Best Practices

• Record clear, professional greetings
• Include key information in your message:
  • When to expect a callback
  • Alternative contact methods
  • Availability hours
• Keep maximum duration reasonable (2-5 minutes for most cases)
• Check delivery method settings regularly
• Consider separate voicemail boxes for personal and business use
• Set up multiple email recipients for backup access

Delivery Methods

Your voicemail recordings can be automatically sent to various destinations:

Method	Best For
Email	Quick access, multiple recipients, personal and business accounts
Dropbox	Personal storage, team sharing, backup
FTP/SFTP	Secure corporate environments
Google Drive	Personal cloud storage, team collaboration
OneDrive	Microsoft ecosystem integration

tip

You can configure multiple delivery methods to ensure messages are always accessible and properly backed up. For email delivery, set up multiple recipients through the Contact Methods menu for comprehensive coverage.