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Audio Playback

The Audio Playback module lets you play pre-recorded messages or music to your callers. This is perfect for:

  • Welcome messages
  • After-hours announcements
  • Hold music
  • Custom greetings before connecting to a Ring Group
  • Error messages in your IVR system
Outbound SMS is personal P2P only

Any business use described in our docs applies to calls and voice features only. Outbound SMS on FlyNumber is a personal, person-to-person (P2P) service for individuals only — under carrier messaging rules it is not available to any business, organization, or entity, or to anyone texting on a business's behalf, even for one-to-one conversational messages. That is Application-to-Person (A2P) messaging and requires a registered campaign (e.g. 10DLC) through an A2P provider. Outbound SMS is disabled by default and enabled only after an account review. See SMS information.

Audio Playback module

Setting It Up​

The Audio Playback module is straightforward to configure:

  1. Name: Give your audio playback a descriptive name that helps identify its purpose, such as:

    • "Welcome Message"
    • "Holiday Hours"
    • "Support Queue Music"

  2. Audio File: Select or upload the audio file you want to play:

    • Manage your audio files in the Audio Files menu
    • Upload new files or record directly in the system
    • Supported formats: .mp3, .wav, .flac, .ogg

Audio file management interface

Audio File Management

You can:

  • Upload existing audio files
  • Record new messages directly
  • Create playlists for longer sequences
  • Preview files before using them

How It Works​

After playing the selected audio file, the module automatically forwards the call to the next connected module. This allows you to:

  1. Play a greeting message
  2. Then forward to a department
  3. Or connect to another module for further call processing

Practical Example​

Audio Playback usage example

In this example:

  1. A call comes in through a phone number
  2. The Audio Playback module plays a welcome message
  3. The call is then forwarded to a specific team member
Common Uses
  • Welcome messages before connecting to an IVR menu
  • Department-specific greetings before ring groups
  • After-hours announcements
  • Holiday or special event messages
  • Queue position announcements
Best Practices
  • Keep messages clear and concise
  • Use professional voice recordings for business announcements
  • Test audio quality before deploying
  • Consider different language options if needed
  • Update seasonal messages regularly
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