How To News and Updates

SMS Forwarding is Here*

First, we must thank our current users for their patience while we implemented this feature. Its been live for a couple of weeks now and glad to report its working well.

Currently, it’s enabled for all new orders automatically, current users will need to send us an email or open a ticket requesting we enable it on their number (s).

* Here is a list of all the numbers where you can have SMS forwarding to email enabled.

How it Works

It’s simple, an SMS message comes in on your FlyNumber, we automatically forward the following to the email on file.

  • The FlyNumber the SMS was sent to
  • The phone number the SMS came from
  • The date and time the SMS was sent
  • The actual SMS message

You can change the email to send the SMS messages in My account > My FlyNumbers ( Click details on the FlyNumber )

You can also disable the SMS to email feature or set to a different email for all the numbers on your account in My account > My details.

This comes with every SMS enabled number for free.

Look out for more neat features soon….

How To

How to use your FlyNumber SIP account to make and receive calls on a PC

Here’s a great way to make and receive calls with your FlyNumber(s) using a free PC SIP phone/client.

This is also a great method to test your FlyNumber SIP account and make sure it registers successfully with our servers.

1.)    Download a Sip client on your PC, here we’ll use the free Blink SIP client.

2.)    Setup a SIP account/device on your FlyNumber PBX/ Virtual Phone System, our full PBX guide can be found here.

You should first make sure your FlyNumber is pointed to the PBX from the My account > My FlyNumbers page. You then open your PBX panel and attach the “Phone number” module to the “Person module” ,then choose to create a New Device in the person module.

3.)    Enter your SIP credentials into the Blink software.

Go to Blink > Accounts > Add account …

Choose “Add an existing SIP account” and for SIP address use the credentials you pulled from the PBX panel. In this case the SIP address is [email protected] and your password is the password from the SIP device you created, NOT your FlyNumber account password.

4.)    Go to Blink > Accounts > Manage accounts and click the “Media Tab” – check that PCMU is on top as this is the G711 ulaw codec we prefer.

5.) Go to Blink > Preferences and then click the “Media” tab. Set the “sRTP Encryption” to Disabled

You’re now ready to make and receive calls with the software, incoming calls should work right away and to make outgoing call just enter a number in the “Search Contacts or Enter Address “ field. You’re account will need funds in the prepaid balance as outgoing calls have a low per min rate.

Please don’t dial out with 00, 011,0 or + before the number. More info on the format to dial out here.

Once your SIP Client/Phone is registered OK you’ll see the indicator in your person module turn green.

If you’re having trouble registering it could be your network or firewall. Please make sure you entered the info correctly, it’s case sensitive. Try to ping the SIP server from the same computer you’re trying to register from. In the above example I would ping

You can ping on a Windows PC by going to Start and entering “cmd” without the quotations. Then enter the command ping . If it times out or there is a different error please contact us to take a look.

General How To

How to use your iOS, Android or Windows Phone to receive unlimited incoming calls

Look at it as a “second line” on your smartphone without any minute restrictions or contracts. I’ve found this method to be the most reliable without a doubt; using apps like Skype just don’t cut it. You can set this up a couple different ways; one example would be to use a combination of iOS or Android devices to manage the calls coming in on your FlyNumber. I use my iPhone and iPad as an example below.

You’ll need to send your FlyNumber to a SIP address; luckily you can get one for free from ( we also now provide SIP credentials using our phone system )

Once you sign up and have your username with sip2sip set your local phone number to forward the calls to Easy Config/ ITSP , choose sip2sip from the list of providers and enter your username. This can be done in a couple places, when you first sign up you can choose “Easy Config” and select sip2sip from the dropdown, or you can send it to the PBX and go into the PBX to configure the sip2sip information.

More on this later.

Light and easy to configure – Zoiper

A SIP client needs to be installed on each device you want receiving phone calls. I’ve tested it with Zoiper, it’s light and easy to setup, not to mention you can use it across different operating systems. You can also keep the app running in the background.

How it all comes together for you

Each of you has different reasons for owning a FlyNumber so the way you manage the calls will also vary. If you want the calls to hit your 1 device and go into the sip2sip voicemail system then all you do is send the FlyNumber directly to the sip2sip username from our ITSP list and setup the sip2sip username and password in the zoiper settings on the smartphone.

If you’re the creative type you can use the FlyNumber beta PBX to route calls and have it try multiple devices before hitting a custom voicemail. NOTE: You’ll have to log onto your account and set the ‘Forwarding” to “No diversion” for all the drop downs.  In my example, I have my phone calls going to my iPad then my iPhone and finally a voicemail that gets sent to and email address.

Works great!

How To

How an Incoming Phone Number with CallCentric gets you unlimited calls [Updated]

Using an Actual Phone

You can use a softphone but I like having a physical phone and use the sturdy Polycom SoundPoint 601 to make and receive phone calls. It does the job and I guess once your accustomed to a system you don’t want to bother with anything else. I’ve been around these Polycom phones for years, all because of a Southern USA “early adopter” of VOIP and programmer recommended them- I guess it’s been Polycom ever since.

What You’ll Need :



-CallCentric Account

Putting it All Together

If you haven’t already you should choose a FlyNumber first, you can pick from over 700 different cities.  You can get a phone number in Niagara Falls or maybe in Brazil, wherever and as many as you’d like.

Get a CallCentric account and add some funds. I use it for outgoing calls on my Polycom and keep a steady balance, but you can use it for receiving calls on your FlyNumber for free.  Just choose Callcentric under ITSP when you Sign Up and put your Callcentric number in the details field.

In Conclusion 

You pay the flat rate price for a virtual phone number (Without any Setup Fee’s) , and you get unlimited calls from that phone number to your desktop phone with Caller ID.

Update 5-15-2012

I should point out that using CallCentric is an option, I used it to register my SIP Phone but you can use Sip2Sip or any SIP address and it should work fine.

How To

Making Outgoing Calls with Your FlyNumber

We get a lot of people who ask if they can make outgoing calls with their FlyNumber, technically you’d need to connect to some sort of SIP/VOIP provider to handle outgoing calls from your SIP client or VOIP phone. If you have Skype then you’d just use Skype to make the outgoing calls.

But what if you just want to call your Uncle in Brazil and not just receive calls from him. Or perhaps call back potential customers.

Now you can.

Here’s how…

So lets say you have a Brazil local phone number ( Forwarded to your US Cell number) so your family and friends can call you from Brazil. What you’d do is buy them a U.S. number and have it forward to their local landline or Cell phone in Brazil.

So now you have a Brazil number for your Uncle to call you anytime and a US virtual number you can call that will connect directly to him in Brazil. All this without Calling cards, PINs, “access numbers”, VOIP phones, SIP phones, Smart phone apps etc.

Just dial your respective FlyNumber from any phone and it works.

There literary isn’t a simpler way to keep in touch.