Categories
General

Forwarding to regular phone number and blocked caller-ids

We touched on this topic a couple years ago however we see a slight increase in “anonymous caller ID connectivity issues” so thought to re-vist in a quick post here. One of the ways you can use your FlyNumber is to forward the FlyNumber to a regular phone number. Any regular phone number in the […]

Categories
General VoIP

Understanding and combating SIP-based VoIP abuse

I was browsing around on Hacker News and if you’re not familiar, the good stuff is usually in the comments. I was intrigued by this comment (by @kkielhofner) and how he/she illustrates a common but often overlooked misconception about SIP. Specifically, the misunderstanding pertains to the role and implications of port 5060 and its associated […]

Categories
General How-to

Customize incoming caller ID for effective call management with our cloud phone system

One of the standout features of our cloud phone system is the ability to edit the caller-ID for the phone receiving the FlyNumber calls (only when using VoIP). This comes in handy when you need to distinguish between calls coming in from different phone numbers. Imagine having a UK, Canada, and US FlyNumber ringing directly […]

Categories
General

Understanding the call logs and possible responses

Here’s a quick overview of the FlyNumber logs and possible responses, this isn’t an exhaustive list but many of the responses are pretty self-explanatory. The logs are broken down into 2 main sections. 1. The core FlyNumber logs All incoming calls will always show up here, regardless of the forwarding or if you’re using our […]

Categories
News and Updates

Unable to open PBX – wrong account info incident

We recently tweeted about an issue with users getting incorrect details in their profile and not being able to open the Phone system panel (Version 2) The browser will show an error like below The issue lies with recent DNS updates we made. In short, network traffic was moved but there are assets stored along […]

Categories
General

How our aesthetically pleasing PBX grid makes configuring your call flow effortless (and fun)

Remember those sheets of grid paper they used to hand out in elementary school, the ones you’d use for geometry or to draw graphs. I personally was always attracted to grids, so anytime I got to use them, for example- in school or other places , I was always delighted. Then, around 2012 we released […]

Categories
News and Updates

Our new phone system has been released

We’re excited to finally bring you the new phone system. It’s HTML 5 based so there is no need for adobe flash (as required on our older system) If you’re currently a customer or you sign up before Mid June 2021 the PBX/ Phone System is included in the price of the phone number. There […]

Categories
How-to

[Guide] Configure Groundwire or Zoiper using our phone system

You have a phone number, now you want to use it. Here we’ll discuss getting incoming /outgoing calls on your smartphone with a virtual number (sometimes called a VOIP or DID number). This guide assumes you have: You’ll need a SIP app, which is basically a program you download on your smartphone that allows for […]

Categories
How-to

How to use your FlyNumber SIP account to make and receive calls on a PC

Here’s a great way to make and receive calls with your FlyNumber(s) using a free PC SIP phone/client. This is also a great method to test your FlyNumber SIP account and make sure it registers successfully with our servers. 1.)    Download a Sip client on your PC, here we’ll use the free Blink SIP client. 2.)    […]

Categories
How-to

New Internal SIP addresses and a great SIP client for iPhone and Android

Now anytime anyone calls your FlyNumber you can answer the calls for free with unlimited incoming minutes on your iPhone or Android, when you make an outgoing call you’ll pay our low per minute rate and have your FlyNumber show up as the Caller-ID.  This has been the most anticipated feature coming out of our PBX/ Virtual Phone System; it will […]